- A deposit of $25.00 to $50.00 consultation fee will be required for any custom order. The $25.00 fee covers a timeframe of 30 minutes or less, while the $50.00 fee covers an hour or more. This fee is non-refundable and will not be applied to the order cost.
- A storage fee of $10.00 per day will be charged for any order not picked up within 48 hours.
- Once the contract is signed, the order cannot be modified. A new order will be required for any changes.
- Communication through email is preferred and is open 24/7, with daily responses. Phone calls will only be entertained if a text request is sent.
- Order processing can take up to 5 to 10 days, and in some cases, items may take longer due to delivery. Customers will be notified via email if the processing time exceeds 5 to 10 days.
- Substitute items may be included in a box if the original item is no longer available.
- All Chanel boxes are authentic and the tissue inside the box is authentic as well.
- If an order is not confirmed by either text or email, the order has not been placed. Customers are advised to order again or to contact the company for confirmation.
- Any fraudulent charges or false claims of receiving items will result in a $1000.00 fee and legal action.
- The cost of items is set and non-negotiable, and no price inquiries will be entertained.
- A $50.00 VIP service fee will be added for any same-day service.
- Orders with more than 5 items (such as shirt boxes, gift bags, etc.) will require a contract and deposit before the order is processed.
- Invoices with “order now and pay later” option are available, but a 10% interest fee will be added and the payment must be made in full before the order is released.